What information we collect, why, who we share it with, and the choices you have.
This policy covers the personal information we handle when you use this website, create an account, start a free month or buy a plan. The data your school enters into its own school portal belongs to your school: for that data your school is the Data Fiduciary and we act only on its instructions as a Data Processor under the Digital Personal Data Protection Act, 2023.
Only service providers who help us run the service — such as the payment gateway, email delivery and hosting providers — and authorities where the law requires. We do not sell personal information.
Account and order records are kept for as long as your account is active and afterwards for as long as tax and accounting law requires. Free-month data is deleted after the trial ends unless you subscribe or ask for an export.
You may ask to see, correct or delete the personal information we hold about you, and withdraw consent where processing relies on it, by writing to us at the contact details below. We will respond within the time the law requires.
Your institution is solely responsible for the data it enters into e-SchoolPortal.Net — students, staff, attendance, fees, results and everything else — and for keeping its own copies of that data.
Servers, data centres, hosting providers, internet connections, power supply, hardware and software can all fail, and data can be lost or corrupted through accidents, cyber-attacks, natural events and other mishaps — some within our control and many beyond it. To the maximum extent permitted by law, QDesk Data Solution and Services accepts no responsibility or liability for the loss, corruption or unavailability of your data, however it happens, and does not guarantee that any data can be restored, even where we have taken a backup of our own.
We use reasonable technical and organisational measures — encrypted credentials, access controls and audit logs — to protect information. No system is completely secure, which is why the backups described above matter.
Ask us anything, any time — before your free month, during it, or after you subscribe.
This document states our commercial policy in plain language. The binding instrument between your institution and QDesk Data Solution and Servicesis the Software Licence and Services Agreement accepted at checkout, a copy of which is kept in your customer account. Where this document and that Agreement differ, the Agreement governs. Nothing here takes away any right conferred on you by the Consumer Protection Act, 2019.