Exactly when money comes back to you, how much, how it reaches you, and how long it takes.
Use the whole system for a month. If it is not right for your school, we refund everything you paid less Rs. 1,000 towards setup & technical cost. No questions asked.
This policy sets out every situation in which money comes back to you, how much, how it reaches you and how long it takes. It covers all orders placed through this website.
It is written to be read, not to be survived. Where it differs from the Software Licence and Services Agreement you accepted at checkout, the Agreement governs — and nothing here takes away any right you have under the Consumer Protection Act, 2019.
Within 30 days of your payment being confirmed, you may ask for a refund for any reason or none. We refund the full amount charged, tax included, less a flat Rs. 1,000/- towards setup and technical cost.
This is the route that applies to almost every refund we process. It is set out in full in the Trial Policy, including how to claim it and what happens to your data afterwards.
If we are unable to provision your hosted portal or deliver the self-hosted software within a reasonable time, or if you cancel your order before delivery or provisioning has happened, you get a full refund of everything paid, less only any payment-gateway charge we actually incurred and cannot recover. The Rs. 1,000/- setup deduction does not apply here — we have not done the setup.
If during a subsisting hosted subscription we discontinue a feature in a way that deprives you of the substantial benefit of your licence, and we cannot offer you a substantially equivalent feature, you are entitled to a pro-rata refund of the fees for the unexpired part of your subscription term.
If the software materially fails to conform to its documentation and we cannot correct it within a reasonable time of your telling us, we refund the portion of the fees fairly attributable to the non-conforming part.
Where an event outside either party's control prevents performance for more than sixty consecutive days and the agreement is terminated on that account, we refund the fees attributable to the unexpired part of your subscription term.
The starting figure is always the gross amount actually charged to you — the tax-inclusive total on your invoice, not the pre-tax plan price. Deductions, where any apply, are taken from that figure, and the balance is what you receive.
Worked example. A hosted plan invoiced at Rs. 11,798 (Rs. 9,999 plus 18% GST), refunded within the trial window: Rs. 11,798 less Rs. 1,000/- = Rs. 10,798 remitted to you, with a GST credit note raised against the original invoice.
Every refund request raised from your order page is tracked there and moves through Requested, Approved and Processed. You can see exactly where yours stands at any time, along with the amount and, once remitted, the reference number.
Write to us first — most disputes are a misunderstanding about which of the routes above applies, and are settled the same week. If you are still dissatisfied, our licence agreement provides for the dispute to be referred to arbitration, and nothing in it prevents you from approaching a consumer forum.
Ask us before you buy, not after — we would far rather answer a question now than process a refund later.
This document states our commercial policy in plain language. The binding instrument between your institution and QDesk Data Solution and Services is the Software Licence and Services Agreement accepted at checkout, a copy of which is kept in your customer account. Where this document and that Agreement differ, the Agreement governs. Nothing here takes away any right conferred on you by the Consumer Protection Act, 2019.