Refund Policy

Scope

This policy sets out every situation in which money comes back to you, how much, how it reaches you and how long it takes. It covers all orders placed through this website.

Where it differs from the Software Licence and Services Agreement you accepted at checkout, the Agreement governs — and nothing here takes away any right you have under the Consumer Protection Act, 2019.

Try first, free

Every hosted plan can be used free for 30 days before you pay anything (see our Free Trial Policy). For that reason there is no separate "trial refund" on paid subscriptions; the refunds below are the ones that apply.

1. We cannot deliver

If we are unable to provision your hosted portal within a reasonable time, or if you cancel your order before provisioning has happened, you get a full refund of everything paid, less only any payment-gateway charge we actually incurred and cannot recover.

2. You were charged by mistake

A duplicate payment, or a payment for the wrong amount, is refunded in full as soon as it is confirmed — just tell us.

3. A feature is withdrawn mid-term

If during a subsisting hosted subscription we discontinue a feature in a way that deprives you of the substantial benefit of your licence, and we cannot offer you a substantially equivalent feature, you are entitled to a pro-rata refund of the fees for the unexpired part of your subscription term.

4. The software does not do what we said it does

If the software materially fails to conform to its documentation and we cannot correct it within a reasonable time of your telling us, we refund the portion of the fees fairly attributable to the non-conforming part.

5. Force majeure

Where an event outside either party's control prevents performance for more than sixty consecutive days and the agreement is terminated on that account, we refund the fees attributable to the unexpired part of your subscription term.

What is not refundable

• Fees for a subscription term you have begun using, except in the situations numbered 1 to 5 above.
• Amounts paid to third parties at your request or on your instruction — domain registration, SMS or WhatsApp gateway credits, third-party hosting — which we can only refund if and to the extent that provider refunds us.
• Enterprise engagements, which are governed by the cancellation terms of the executed order form or statement of work.
• Fees where the licence has been terminated for your material breach of the licence agreement.

How to ask, and how you are paid

• Write to us by email or WhatsApp with your order number. We acknowledge within one business day.
• Refunds are remitted to the original payment instrument — the same card, account or UPI handle the payment came from. Where that is not possible, to a bank account you nominate in writing.
• Approved refunds are remitted within 14 business days of approval. Your bank may take a further two to five working days to credit it.
• A GST credit note is issued against your original tax invoice, as required by Section 34 of the CGST Act, 2017. Please reverse any input tax credit you have claimed.
• We never ask for your card number, CVV, PIN, OTP or net-banking password to process a refund. Anyone who does is not us.

If you are unhappy with the outcome

Write to us first — most disputes are a misunderstanding and are settled the same week. If you are still dissatisfied, our licence agreement provides for the dispute to be referred to arbitration, and nothing in it prevents you from approaching a consumer forum.